Pencil Dust Designs are currently not offering a printing service Outside of the Gold Coast. Instead we provide you with a Print-Ready PDF that you can take to your local printer. We’ve written a blog post on how easy it is to get your programs printed locally, you can check that out here. It is possible to print at home, however for best quality, we recommend going to a professional printer who can also take care of the trimming and folding. We do not provide a printing service because it is difficult for us to coordinate and guarantee delivery outside of the Gold Coast. If you are based in Gold Coast and would like us to manage printing and delivery for you, please contact us on office@pencildustdesigns.com and we can provide an quote.

Pencil Dust Designs Funeral Stationery artwork is designed to fit easily on standard paper sizes to make at home printing easy, but that said, we don't really recommend it. Here’s why; 1. Home printers produce lower quality work, 2. There’s lots of potential technical issues e.g. printer runs out of ink, printer gets a paper jam, front and back pages don’t align etc, and 3. Its more labour intensive than you think to print, trim and fold 50+ programs neatly. Unless you have access to a great printer plus a super tech savvy assistant to take care of it all for you, we recommend saving yourself the headache and letting your local print shop take care of it for you.

It's not their specialty, they know business cards, letterheads etc. not funeral proceedings, wording or hierarchy of information in relation to a funeral, where our order forms and resources will guide you with this. Plus you will find they aren't accustomed to the short turn around times of the memorial stationery industry so they will charge a premium to make your job a design priority.

We recommend using 300dpi images, and prefer to receive either jpeg or png images or pdf files. We understand that some people may not have access to high quality images, so we will do our best with what you are able to provide, however all images must be provided in a digital format - printed images must be scanned/photographed for uploading. Do not mail any original photos.

We can easily highlight their name and replace photos with patterns, or landscape images or design elements as per your preferences.

When you submit your content after purchasing, an email is sent to you immediately that summarises all the content that you provided. Within this email there is also an edit link, which allows you to go back and edit the content. Please be aware that major changes may add additional time to our usual 24 hour turnaround time. If you no longer have access to this email, you can email changes to office@pencildustdesigns.com.

We will supply you with a ‘print ready PDF’ that you can email or take to your local printer. It will have all printers marks in the margins such as: trim marks, registration marks, colour bars, page information and a 5mm bleed. This information is all for professional printing. 

No, we use professional design software to create and customise our templates. Most people will not have the software or skills required to edit these files. Our Graphic Designers are some of the best in the industry. The programs we create are typically based off an existing design chosen by the client - but is altered and customised extensively to best suit the content at hand. Every single one is a unique and uplifting reflection of the person.

If you have not yet supplied us the content for your Funeral Program, then you may change your mind about the design you wish to use, but must advise us of this when you upload your content. However if you have already supplied us with the content for your Funeral Program, then we have likely already begun the design process to customise your content, therefore it may not be possible to change at this time. We assess these situations on a case by case basis, so the sooner you let us know of your change in preferences, the more likely we will be able to accommodate them.

If after receiving your customised artwork there is something that you would like changed, just let us know by email on office@pencildustdesigns.com and we will ensure that the revision is made as quickly as possible. 

Why is my design different from the example on the website?

While we will use the same elements your chosen design, your artwork will be unique and directed by the content and instruction you supply. Our designers take into consideration various things like the photo quality, backgrounds and colour in photos, the amount of content and space available just to name a few challenges but we will always design from a perspective of the end print product being the best it can be. 

Yes, we are happy to negotiate alternative pricing for those that use our services regularly, or would like to operate as an affiliate. Please email office@pencildustdesigns.com.

Order of Services, Funeral or Memorial Programs are folded cards that are handed out to guests at a funeral or memorial service. They have two main functions; firstly it is a practical way to communicate the order of the service to the guests, and secondly it’s a tribute to your loved one, and a keepsake for the guests. Order of Services can also be called; funeral service sheets, remembrance sheets, funeral program, funeral bulletin, funeral memorial programs, funeral service programs, obituary programs, or memorial service programs.

Yes. Sometimes, people have something very specific in mind for their loved one's Memorial Stationery, but need help bringing the idea to fruition. We don't offer a standard price or timeframe for this type of work as it's important to understand your needs first, so get in touch as soon as possible so we can discuss on office@pencildustdesigns.com.

Yes. These requests will be quoted upon viewing the image and a additional charge will occur depending on the length of time required. Get in touch as soon as possible so we can discuss, email office@pencildustdesigns.com.

Yes, we love unique ideas and creating cohesive memorial stationery sets so if you have ideas for other product we would love to help you make that come to fruition. Some altenate products we have created artwork for include, badges, bumper stickers, stubby coolers, hats, t-shirts and even a tea towel which held a generational family recipe. Get in touch to see what possible at office@pencildustdesigns.com.

We also have photoshop services if required, find out more information here.

Don't forget to check out our blog, we have a range of useful resources such as poems, quotes and music inspiration or examples of family thank you messages to assist you.